Legal

Privacy policy

How we collect, use and protect personal information, including the extra care we take with health-related information.

Last updated: [DATE]. [PLACEHOLDER LEGAL TEXT] This page is a structured starting point. Replace every bracketed passage with wording reviewed by your own legal adviser before you launch.

1. Who we are

[COMPANY LEGAL NAME], trading as Golden Bullet, is the data controller for information collected on this website. Registered address: [COMPANY ADDRESS]. Contact: goldenbutte380@gmail.com.

2. Information we collect

Account details: name, email address, phone number, date of birth (used to confirm you are 18 or older) and password.
Order details: products, quantities, delivery address, order value and payment status.
Prescription uploads, where a product requires one.
Support messages, including any information you choose to send us and adverse reaction reports.
Technical data: IP address, device and browser type, pages viewed and cookie identifiers.

3. Health-related information

Adverse reaction reports and prescription uploads may contain health information. We treat this as special category data, restrict access to trained staff, and only use it to process your order, meet pharmacovigilance obligations and comply with the law. [ADD YOUR LAWFUL BASIS AND RETENTION PERIOD]

4. Why we use your information

To create and manage your account and verify your age.
To process, pack, deliver and track orders, and to handle returns.
To provide customer support.
To prevent fraud and misuse of the store.
To send marketing where you have opted in, which you can withdraw at any time.
To meet legal, tax and regulatory obligations.

5. Cookies

Essential cookies are required for the age check, your cart and your currency choice. Optional analytics cookies are only set if you accept them in the cookie banner. You can change your choice at any time by clearing site data or using the banner. [LIST YOUR COOKIES AND PROVIDERS]

Payment processors, delivery and courier companies, hosting and email providers, fraud prevention services, and regulators where the law requires it. [LIST YOUR PROCESSORS AND THEIR LOCATIONS]

7. How long we keep it

[RETENTION PERIODS BY CATEGORY OF DATA]

8. Your rights

Depending on where you live you may have the right to access, correct, delete, restrict or object to the processing of your information, to data portability, and to withdraw consent. Contact goldenbutte380@gmail.com to exercise these rights. You may also complain to your local data protection authority.

9. Security

[DESCRIBE ENCRYPTION, ACCESS CONTROLS, STAFF TRAINING AND BREACH PROCEDURES]

10. Children

This store is for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has provided information, contact us and we will delete it.

11. Changes to this policy

We will post any changes on this page and update the date above. [ADD YOUR NOTIFICATION PROCESS]