Terms of service

Last updated: [DATE]. [PLACEHOLDER LEGAL TEXT] This page is a structured starting point. Replace every bracketed passage with wording reviewed by your own legal adviser before you launch.

1. Agreement

By using this website you agree to these terms. If you do not agree, please do not use the store. [COMPANY LEGAL NAME] provides this store. [COMPANY ADDRESS, REGISTRATION NUMBER]

2. Age restriction

You must be at least 18 years old to buy from this store. By placing an order you confirm that you are 18 or older and that it is legal to purchase these products in your country. We may ask for proof of age and may cancel an order if it cannot be verified.

3. Products and information

Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease. Product descriptions are limited to the information printed on the registered product label, and label details may change between batches. Nothing on this website is medical advice.

4. Orders and acceptance

Your order is an offer to buy. A contract forms when we confirm dispatch. We may decline or cancel an order where a product is unavailable, where payment cannot be verified, where an age or prescription check fails, or where we are required to do so by law. [ADD YOUR ORDER ACCEPTANCE AND CANCELLATION RULES]

5. Pricing and currency

Prices are shown in the currency you select, converted from the store base currency using a rate table that is updated periodically. [DESCRIBE RATE SOURCE AND UPDATES] Import duties and taxes outside the shipping country are your responsibility unless stated otherwise at checkout.

6. Prescription products

Where a product requires a prescription, you must upload a valid prescription before dispatch. We may verify it with the prescriber and may cancel the order if it cannot be validated. [ADD YOUR PHARMACY AND VERIFICATION PROCESS]

7. Payment

[LIST PAYMENT METHODS, AUTHORISATION TIMING, CURRENCY CONVERSION FEES AND CHARGEBACK RULES]

8. Delivery and risk

Delivery estimates are not guarantees. Risk passes to you on delivery to the address you supplied. See the shipping policy for detail.

9. Returns and refunds

Returns are governed by the refund policy, which forms part of these terms.

10. Acceptable use

Do not misuse the store, attempt to access accounts that are not yours, scrape the catalogue, upload malicious files, or place fraudulent orders.

11. Liability

To the fullest extent permitted by law, our liability is limited to the value of the order concerned. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence. [HAVE YOUR LAWYER REVIEW THIS CLAUSE]

12. Governing law and disputes

[SPECIFY THE COURTS AND THE LAW THAT APPLY, AND ANY COMPLAINT OR DISPUTE PROCESS]

13. Changes

We may update these terms. The version in force is the one published when you place your order.