Refund policy

Last updated: [DATE]. [PLACEHOLDER LEGAL TEXT] This page is a structured starting point. Replace every bracketed passage with wording reviewed by your own legal adviser before you launch.

1. Return window

You may request a return within [NUMBER] days of delivery. Contact goldenbutte380@gmail.com or use the contact form with your order reference before sending anything back.

2. Condition of goods

For health and safety reasons, we can only accept sealed, unopened packs with their original labels intact. Opened packs cannot be returned unless the product is faulty or was sent in error. [CONFIRM THIS WITH YOUR LEGAL AND REGULATORY ADVISER]

3. Faulty, damaged or incorrect items

If your parcel arrives damaged, or contains the wrong item, tell us within [NUMBER] days with a photo of the pack and the outer packaging. We will replace it or refund it in full, including any delivery charge.

4. How to start a return

1. Contact support with your order reference and the reason for the return.
2. We will confirm whether the return is accepted and send instructions.
3. Return the item in its original packaging, using a tracked service.
4. We inspect the item when it arrives and then process the refund or replacement.

5. Refund timing and method

Approved refunds are issued to the original payment method within [NUMBER] working days of approval. Bank or provider timelines may add a few days depending on your country. [DETAIL ANY RESTOCKING OR RETURN SHIPPING FEES]

6. What cannot be refunded

• Opened packs, except where faulty or sent in error.
• Items returned without prior authorisation.
• Items damaged after delivery.
• Prescription items that have already been dispensed, where the law requires this exclusion.

7. Cancelling an order

You can cancel before dispatch by contacting support. Once an order is dispatched, the returns process above applies. [ADD ANY STATUTORY COOLING-OFF RIGHTS THAT APPLY IN YOUR MARKET]